Terms &
Conditions.

General Terms

1. Erick Kraftsman reserves the right to refuse service to a Client for any lawful reason.
2. The Jeweller will provide custom jewellery design services for the Client’s agreed project (the “Jewellery Project”).
3. The Client agrees to pay the Jeweller a non-refundable deposit of $300 to begin the design process. This deposit will be applied towards the full price of the Jewellery Project.
4. The Jeweller will provide initial designs and a full price quote by email, text message, an agreed social media channel, or another agreed method. Because metal prices may vary, the quote will remain valid for fourteen (14) days. The Client may provide feedback during the initial consultation, and the Jeweller may provide up to two (2) revisions.
5. Within fourteen (14) days, the Client must approve the final design, expected delivery date, and payment schedule in writing by email or an agreed social media channel.
6. If the Client decides not to proceed with the Jewellery Project, the non-refundable deposit will be retained.
7. Without our express written permission, the Client may not reproduce, duplicate, copy, sell, resell, or exploit any part of the services, use of the services, access to the services, or contact made available through this website.

Payment Terms and Delivery

1. Once the final quote has been accepted, sixty percent (60%) of the remaining balance will be due as the first instalment. Applicable sales or other taxes may be included.
2. The Client acknowledges that rush fees may apply in certain circumstances.
3. The Client agrees to make every payment according to the schedule confirmed by email or otherwise in writing. A delay caused by missing communication or late Client feedback does not change a payment due date unless the parties agree to a revised date in writing.
4. Final payment is due no later than four (4) weeks after the first instalment. If final payment is late, the Jeweller may pause work on the Jewellery Project and withhold the completed piece until payment is made in full.
5. The Client will be notified when the Jewellery Project is complete. If final payment is not made by the agreed date, the Company will allow a seven (7) day grace period. If payment remains outstanding after the grace period, the Company may add a debt-recovery surcharge equal to twenty percent (20%) of the total project price to the outstanding balance.
6. If final payment remains outstanding three (3) weeks after the Jewellery Project is completed, including the grace period, the Client will forfeit the piece.
7. Custom orders are non-refundable once the order has been processed. In exceptional circumstances, the Company may offer a partial refund at its sole discretion.

Custom Design and Client-Provided Materials

1. The Client is responsible for providing the correct size. The Jeweller may provide a sizing kit on request.
2. If the Jeweller requires design feedback and the Client does not provide it on time, the Jeweller may revise the delivery schedule.
3. Client-provided gemstones and precious metals may be accepted at the Jeweller’s discretion. A pre-owned or previously purchased stone will be considered case by case during the design process.
4. If the Client sends or hand-delivers a gemstone, or a piece of jewellery containing a gemstone, the Client accepts the reasonable risks involved in removing and resetting stones. Shipping is arranged at the Client’s cost and risk. Before resetting a stone, the Jeweller will assess it and advise the Client of any foreseeable concerns.
5. By authorising the Jeweller to reset a pre-existing gemstone or refine metal, the Client releases and holds the Jeweller harmless from claims arising from flaws or existing damage that may be discovered during the work, including cracks, chips, flaws, inclusions, or damage caused by a third party.
6. If the parties agree that the Jeweller will refine gold or another metal, no cash value will be paid to the Client. Any value assigned to the metal must be applied to other products or services provided by the Jeweller.

Repairs and Warranty

Clients who purchase jewellery from the Jeweller will receive complimentary repair work for qualifying damage reported within six (6) months of purchase, provided the damage did not result from unusual or extreme wear, accident, loss, or misuse. The Jeweller has sole discretion to assess the damage and may charge an appropriate fee for work that falls outside this warranty. This warranty does not cover loss or theft of the jewellery, in whole or in part, and does not include replacement of centre stones, regardless of how a centre stone was lost, misplaced, or damaged. The warranty is void if the jewellery has been resized or altered by a third party without the Jeweller’s express written authorisation. No other written or oral warranty is provided under these Terms.

Appraisals and Insurance

The Jeweller will provide a complimentary appraisal of the jewellery. The Client is responsible for arranging insurance and should do so as soon as possible to protect against theft, loss, or damage.

Intellectual Property Rights

The Jeweller retains all copyright and other intellectual property rights in the design, the jewellery, and any Company branding created or used as part of the Jewellery Project. The Jeweller may photograph the design and finished piece, and the Client agrees that these photographs may be used for promotion, display, advertising, online use, or publication. The Client may revoke this permission in writing, subject to any applicable fee confirmed by the Company.

Disclaimers and Release of Claims

By purchasing or using the jewellery, the Client acknowledges that the Jeweller is not responsible for adverse effects or consequences arising directly or indirectly from its misuse. Because custom jewellery is made through both digital and hand-finished processes, its final appearance may not match a design image exactly. Natural variations or minor imperfections may occur and are not considered damage or defects. To the fullest extent permitted by law, the Client releases the Jeweller and the Company from claims relating to the misuse of the jewellery or information supplied by the Client, and from any resulting personal interruption, business interruption, loss, condition, or issue.

Force Majeure

If an event beyond a party’s reasonable control makes performance inadvisable, illegal, or impossible because of unreasonable cost or risk of injury, that party’s time for performance will be extended without liability for the period of delay. Such events may include acts of nature, war, the curtailment or interruption of transport, threats or acts of terrorism, official travel advisories, a pandemic as defined by the World Health Organization, labour strikes, or civil disturbance.

Good Faith

Each party confirms that it has acted in good faith and agrees to continue doing so during the negotiation, execution, delivery, performance, and any termination of this Agreement.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER THE COMPANY NOR THE JEWELLER WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES ARISING FROM THE JEWELLERY OR THE SERVICES. THIS INCLUDES LOSS OF REVENUE, ANTICIPATED PROFITS, BUSINESS, SAVINGS, GOODWILL, OR DATA; THEFT, DESTRUCTION, UNAUTHORISED ACCESS, ALTERATION, OR USE OF INFORMATION OR PROPERTY; AND ANY FAILURE, INTERRUPTION, ERROR, OMISSION, DEFECT, OR DELAY, WHETHER THE CLAIM ARISES IN CONTRACT, TORT, NEGLIGENCE, OR ANOTHER LEGAL THEORY, EVEN IF THE LOSS WAS FORESEEABLE. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED. WHERE AN EXCLUSION OR LIMITATION IS NOT PERMITTED, LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. THE COMPANY’S TOTAL CUMULATIVE LIABILITY TO THE CLIENT WILL NOT EXCEED $100.

Dispute Resolution

The parties will first try to resolve any dispute through good-faith, amicable negotiation. If the dispute cannot be resolved in this way, either party may submit it to a court of competent jurisdiction in the Republic of Ghana.

Governing Law

This Agreement is governed by and will be interpreted in accordance with the laws of the Republic of Ghana, without regard to its conflict-of-law principles.

Entire Agreement

This Agreement contains the entire agreement between the parties concerning its subject matter and replaces all prior written or oral agreements concerning that subject matter.