Terms &
Conditions.

General Terms

1. Erick Kraftsman provides custom jewellery design and production services for the Client’s agreed project (the “Jewellery Project”). Custom jewellery commissions and grillz follow the separate payment processes set out below.
2. Erick Kraftsman reserves the right to refuse service to a Client for any lawful reason.
3. Without our express written permission, the Client may not reproduce, duplicate, copy, sell, resell, or exploit any part of the services, use of the services, access to the services, or contact made available through this website.

Custom Jewellery: Deposit, Design and Payment

1. For custom jewellery commissions other than grillz, a $500 deposit is required before design work begins. The deposit is non-refundable and is deducted from the total price of the piece.
2. Once the deposit has been received, the Jeweller will work with the Client to develop the design. The Jeweller may provide up to two (2) revisions. The final design and quotation will then be communicated to the Client.
3. The final quotation is valid for seven (7) calendar days from the Client’s approval of the final design and quotation. The remaining balance, after deducting the $500 deposit, must be paid within this same seven-day period.
4. If the Client decides not to proceed with the Jewellery Project, the deposit will be retained.

Grillz: Consultation, Mould and Payment

1. For grillz, full payment is required after the consultation and once the Client’s dental mould has been taken at the studio or received by the Jeweller, unless otherwise agreed. The payment terms will be communicated to the Client.
2. Grillz are normally exempt from the $500 design deposit. If a grillz commission requires a design deposit, the deposit and payment terms will be communicated and agreed with the Client before design work begins.
3. The seven-day payment period for other custom jewellery commissions does not automatically apply to grillz. Grillz follow the payment terms confirmed for the commission, and production begins only after full payment has been received.

Grillz Care

1. The Client is responsible for following the instructions provided with the grillz and any supplied care package, as well as the care guidance on the Grillz page of this website.
2. Clean gently with lukewarm water and a soft brush. If mild soap is used, rinse thoroughly and dry with a lint-free cloth. Follow any specific care instructions provided for the stones, enamel or finish of your piece. Do not use toothpaste, bleach, chlorine, harsh jewellery cleaners or products that are unsafe to ingest.
3. Remove grillz before eating, drinking, smoking or vaping. Keep them dry in a protective case when they are not being worn, and handle them with clean hands.
4. Do not bend, squeeze, straighten, heat, glue or attempt to repair or reshape grillz yourself. Do not use tools or force them onto or off your teeth. If the fit changes or the piece becomes damaged, stop wearing it and contact the studio before attempting any adjustment.

Grillz Fit, Damage and Adjustments

1. At studio collection, the Client should try on the grillz and check the fit and condition with the studio before leaving. For delivered orders, the Client should inspect the grillz on receipt and contact the studio promptly if there is damage or a fitting concern. Do not force or alter the piece.
2. Once the fit and condition have been checked and confirmed at collection or after delivery, the Client is responsible for the care, handling and storage of the grillz.
3. The Company is not responsible for damage or changes in fit caused after collection or delivery by accidents, misuse or improper care. This includes dropping, stepping on, driving over, crushing or bending the grillz; forcing them on or off; improper storage or cleaning; and attempted straightening, adjustment or repair by the Client or a third party.
4. Adjustments needed because of dental work or changes to the Client’s teeth after a correct fit has been confirmed are not included in complimentary aftercare.
5. Any repair, adjustment or remake required because of these causes is outside complimentary aftercare and is offered at the Jeweller’s discretion. The Jeweller may decline work on a piece that cannot be repaired or adjusted. Any fee will be communicated and agreed before work begins.
6. A concern about the original fit, materials or workmanship will be assessed separately under the Repairs and Warranty section.

Missed Payment Deadlines

1. If full payment is not received by the agreed due date, the order will remain on hold and production will not begin. There is no additional grace period or late-payment surcharge.
2. Before making a payment after the deadline, the Client must contact the studio to reconfirm the price and production availability. Any revised quotation will be communicated and agreed before payment and production proceed.
3. For custom jewellery commissions other than grillz, the $500 deposit remains credited towards the same commission and remains non-refundable.
4. Missing communication or late Client feedback does not change the payment due date unless a revised date is agreed.

Production and Delivery

1. For both custom jewellery commissions and grillz, production begins only after the final design has been approved and full payment has been received. Payment of a design deposit starts the design process only; it does not start production.
2. Once full payment is received, the Jeweller will confirm the production timeframe and the expected date the piece will be ready for collection or dispatch. Production time is separate from the payment period. Delivery transit time, where applicable, is additional to the time needed to make the piece.
3. The Client will be notified when the piece is ready. Any rush fees will be communicated to the Client.
4. Custom orders are non-refundable.

Custom Design and Client-Provided Materials

1. The Client is responsible for providing the correct size. The Jeweller may provide a sizing kit on request.
2. If the Jeweller requires design feedback and the Client does not provide it on time, the Jeweller may revise the delivery schedule.
3. Client-provided gemstones and precious metals may be accepted at the Jeweller’s discretion. A pre-owned or previously purchased stone will be considered case by case during the design process.
4. If the Client sends or hand-delivers a gemstone, or a piece of jewellery containing a gemstone, the Client accepts the reasonable risks involved in removing and resetting stones. Shipping is arranged at the Client’s cost and risk. Before resetting a stone, the Jeweller will assess it and advise the Client of any foreseeable concerns.
5. By authorising the Jeweller to reset a pre-existing gemstone or refine metal, the Client releases and holds the Jeweller harmless from claims arising from flaws or existing damage that may be discovered during the work, including cracks, chips, flaws, inclusions, or damage caused by a third party.
6. If the parties agree that the Jeweller will refine gold or another metal, no cash value will be paid to the Client. Any value assigned to the metal must be applied to other products or services provided by the Jeweller.

Repairs and Warranty

Clients who purchase jewellery from the Jeweller will receive complimentary repair work for qualifying damage reported within six (6) months of purchase, provided the damage did not result from unusual or extreme wear, accident, loss, or misuse. The Jeweller has sole discretion to assess the damage and may charge an appropriate fee for work that falls outside this warranty. This warranty does not cover loss or theft of the jewellery, in whole or in part, and does not include replacement of centre stones, regardless of how a centre stone was lost, misplaced, or damaged. The warranty is void if the jewellery has been resized or altered by a third party without the Jeweller’s express written authorisation. No other written or oral warranty is provided under these Terms.

Appraisals and Insurance

The Jeweller will provide a complimentary appraisal of the jewellery. The Client is responsible for arranging insurance and should do so as soon as possible to protect against theft, loss, or damage.

Intellectual Property Rights

The Jeweller retains all copyright and other intellectual property rights in the design, the jewellery, and any Company branding created or used as part of the Jewellery Project. The Jeweller may photograph the design and finished piece, and the Client agrees that these photographs may be used for promotion, display, advertising, online use, or publication. The Client may revoke this permission in writing, subject to any applicable fee confirmed by the Company.

Disclaimers and Release of Claims

By purchasing or using the jewellery, the Client acknowledges that the Jeweller is not responsible for adverse effects or consequences arising directly or indirectly from its misuse. Because custom jewellery is made through both digital and hand-finished processes, its final appearance may not match a design image exactly. Natural variations or minor imperfections may occur and are not considered damage or defects. To the fullest extent permitted by law, the Client releases the Jeweller and the Company from claims relating to the misuse of the jewellery or information supplied by the Client, and from any resulting personal interruption, business interruption, loss, condition, or issue.

Force Majeure

If an event beyond a party’s reasonable control makes performance inadvisable, illegal, or impossible because of unreasonable cost or risk of injury, that party’s time for performance will be extended without liability for the period of delay. Such events may include acts of nature, war, the curtailment or interruption of transport, threats or acts of terrorism, official travel advisories, a pandemic as defined by the World Health Organization, labour strikes, or civil disturbance.

Good Faith

Each party confirms that it has acted in good faith and agrees to continue doing so during the negotiation, execution, delivery, performance, and any termination of this Agreement.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER THE COMPANY NOR THE JEWELLER WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES ARISING FROM THE JEWELLERY OR THE SERVICES. THIS INCLUDES LOSS OF REVENUE, ANTICIPATED PROFITS, BUSINESS, SAVINGS, GOODWILL, OR DATA; THEFT, DESTRUCTION, UNAUTHORISED ACCESS, ALTERATION, OR USE OF INFORMATION OR PROPERTY; AND ANY FAILURE, INTERRUPTION, ERROR, OMISSION, DEFECT, OR DELAY, WHETHER THE CLAIM ARISES IN CONTRACT, TORT, NEGLIGENCE, OR ANOTHER LEGAL THEORY, EVEN IF THE LOSS WAS FORESEEABLE. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED. WHERE AN EXCLUSION OR LIMITATION IS NOT PERMITTED, LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. THE COMPANY’S TOTAL CUMULATIVE LIABILITY TO THE CLIENT WILL NOT EXCEED $100.

Dispute Resolution

The parties will first try to resolve any dispute through good-faith, amicable negotiation. If the dispute cannot be resolved in this way, either party may submit it to a court of competent jurisdiction in the Republic of Ghana.

Governing Law

This Agreement is governed by and will be interpreted in accordance with the laws of the Republic of Ghana, without regard to its conflict-of-law principles.

Entire Agreement

This Agreement contains the entire agreement between the parties concerning its subject matter and replaces all prior written or oral agreements concerning that subject matter.